1. Return Eligibility
Due to the perishable nature of fruits and vegetables, we accept returns or issue refunds only under the following conditions:
- Items are damaged or spoiled at the time of delivery
- You received the wrong item or incomplete order
- The quality of the product is not acceptable (must be reported with evidence)
2. Reporting Timeframe
All issues must be reported within 24 hours of delivery.
To raise a request, please:
- Email us at support@krishnavegetable.in or
- Call/WhatsApp us on +91-XXXXXXXXXX
- Provide your Order ID, item details, and photo/video proof (if applicable)
3. Non-Returnable Items
We do not accept returns or refunds for:
- Products reported after 24 hours of delivery
- Items left unattended or not received during delivery window
- Taste or personal preference complaints, unless spoiled
- Slight variations in size, shape, or color (natural for fresh produce)
4. Refund Process
Once your return/refund request is approved:
- We will initiate a refund to your original payment method or issue a store credit
- Refunds are typically processed within 5–7 business days
For Cash on Delivery (COD) orders, refunds will be issued via UPI/bank transfer after confirmation.
5. Cancellation Policy
- Orders can be canceled before dispatch only
- No cancellations are accepted once the delivery is out for dispatch
- To cancel, contact us immediately via email or phone
6. Replacement Policy
In case of damaged or missing items, we may offer a free replacement in your next order (based on availability and location).
7. Contact Us
For any issues related to refunds, returns, or replacements, reach out to:
Krishna Vegetables
📍 Pune, Maharashtra, India
📧 Email: ramlaljat1532@gmail.com
📞 Phone: +91-7350798705
🌐 Website: https://krishnavegetable.in